QuestionsCategory: WP Smart TVFeed Status errors Video not playing
Brian asked 2 months ago

I am getting feed status errors and the videos are not playing on my Roku channel. This is bothersome as I have followed all the directions and the JSON is working correctly as I have a green check mark. Here is a print screen link… http://prntscr.com/qghg3b

1 Answers
Rob Staff answered 2 months ago

Hey Brian,

It’s hard to say based on what you supplied.

Error #1: This is usually caused by Roku Recipes not being setup for your categories. See https://docs.rovidx.com/document/4-setting-up-roku-recipes/

The other errors are most likely caused by your thumbnail not being large enough. See Error #4.

~Rob

BrianLG replied 2 months ago

If you could answer the contact us I sent that would be great please! I am at an impass!

Rob Staff replied 2 months ago

Hey Brian,

We don’t take support requests via email, but if you post it here, I’d be happy to answer.

~Rob