QuestionsCategory: QuestionsRequired property providerName is missing?
tamekariley asked 5 months ago

I’ve been following your YouTube tutorials and have all of the boxes on my developer account checked except for the feed. When I refresh, the only error I get is "Required property providerName is missing." The other line said the item was ingested properly. Nothing shows up on the channel. I’ve gone through and through and can’t find what the problem is. I have the provider name under the settings filled in, I don’t see any other places to add it again. I don’t know what the trouble is… Please advise

1 Answers
Rob Staff answered 5 months ago

Hi Tameka,

Our system uses your Site Title in Settings > General Settings to file out the providerName.    Make sure you add a site name there, and that should fix your problem.

-Rob

tamekariley replied 5 months ago

Hi Rob,

Thanks for your response. All of my plugins are up to date and I use Startlogic as my web host and my videos are on Vimeo. I went and checked my theme and the site name was blank, thank you for mentioning that. I added it and now the error says: “No items in feed match the category tags that have been specified.”

Will my login and password be seen by the group of I share it here?

Rob Staff replied 5 months ago

Hi Tameka,

You can follow along with this tutorial on how to setup the recipes to create categories properly 🙂

https://docs.rovidx.com/document/4-setting-up-roku-recipes/

-Rob

tamekariley replied 5 months ago

Good Afternoon,

Thanks so much. I watched it before asking my question but for some reason didn’t connect it to the error message… I watched it again and updated the recipe and the items were ingested successfully with no errors. The channel loads in my Roku player now (hooray!) but the items ingested won’t play 🙁 . I’m going to go through the videos again to make sure I didn’t miss anything small this time now that I’m over that hump. Thanks again for your help! Can’t wait to finally be ready for the playlist player!!

Tameka

tamekariley replied 5 months ago

Found the trouble, worked like a charm… Thank you!!!