QuestionsCategory: QuestionsImport JSON problems.
VacationTV asked 11 months ago

Hi, I’m in a bit of urgency on this. I am getting the following error when using Upload Roku Direct Publisher JSON file:

"Imported 0 in to shortFormVideos"

Both feeds I could potentially import are getting the same error. They are here:

https://www.tvbossfire.com/static/channels/5e76d54373952f0761f53e23.json

https://vimeo.com/showcase/6903899/feed/roku/942caff276

I’d love to switch to this system. I even bought the All Access Plugin hoping it would solve things. If I can bulk import, I should be able to make the switch in time. Thanks for your help!

  • Martin Walsh
2 Answers
Rob Staff answered 11 months ago

Hey Martin,

I’m looking into this now, but for future reference anyone that purchases any of our add-ons gets access to our support ticket system. I would recommend submitting tickets instead of using this forum. We only check here when we get time, but the support tickets are usually answered within a few hours of your submission.

~Rob

VacationTV replied 11 months ago

Hey Rob,

I appreciate your help. I’ve got another question about the licensing that I will use the support ticket system on. I look forward to your reply, many thanks to you tonight!

Rob Staff answered 11 months ago

Hey Martin,

No worries at all! We found the bug and will be posting an update tomorrow that will address the error.

~Rob

VacationTV replied 11 months ago

Hey Rob, just to clarify, can I expect an update today 3/25 or 3/26? Just trying to plan my workload. I appreciate any links to new downloads posted here for quick reference. Thanks!

– Martin