QuestionsCategory: QuestionsImport JSON problems.
VacationTV asked 1 week ago

Hi, I’m in a bit of urgency on this. I am getting the following error when using Upload Roku Direct Publisher JSON file:

"Imported 0 in to shortFormVideos"

Both feeds I could potentially import are getting the same error. They are here:

https://www.tvbossfire.com/static/channels/5e76d54373952f0761f53e23.json

https://vimeo.com/showcase/6903899/feed/roku/942caff276

I’d love to switch to this system. I even bought the All Access Plugin hoping it would solve things. If I can bulk import, I should be able to make the switch in time. Thanks for your help!

  • Martin Walsh
2 Answers
Rob Staff answered 1 week ago

Hey Martin,

I’m looking into this now, but for future reference anyone that purchases any of our add-ons gets access to our support ticket system. I would recommend submitting tickets instead of using this forum. We only check here when we get time, but the support tickets are usually answered within a few hours of your submission.

~Rob

VacationTV replied 1 week ago

Hey Rob,

I appreciate your help. I’ve got another question about the licensing that I will use the support ticket system on. I look forward to your reply, many thanks to you tonight!

Rob Staff answered 1 week ago

Hey Martin,

No worries at all! We found the bug and will be posting an update tomorrow that will address the error.

~Rob

VacationTV replied 1 week ago

Hey Rob, just to clarify, can I expect an update today 3/25 or 3/26? Just trying to plan my workload. I appreciate any links to new downloads posted here for quick reference. Thanks!

– Martin